Privacy Policy for Pandeux
Panfare LLC (“Pandeux,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website located at https://pandeux.com and related services.
By using Pandeux, you agree to the practices described in this Privacy Policy.
1. Who We Are
Pandeux is operated by:
Panfare LLC
2636 Lepage St
New Orleans, LA 70119
Email: support@pandeux.com
Pandeux is an online marketplace serving the Greater New Orleans area that connects customers with at-home chefs, private chefs, bakers, caterers, micro farms, local dairies, food trucks, and other local food vendors.
2. Eligibility
Pandeux is intended only for users who are at least 18 years old.
By using the platform, you represent and warrant that you are 18 years of age or older.
3. Information We Collect
A. Information You Provide
We may collect the following personal information when you create an account, place an order, become a vendor, or contact us:
Customer Information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account login credentials
- Customer support communications
- Reviews and comments
- Uploaded profile photos or content
Vendor/Seller Information
In addition to the above, vendors may provide:
- Government-issued identification
- Tax information
- Bank account or payout information
- Business licenses
- Food permits or certifications
- Menus
- Product photos
- Profile photos
- Recipes or other content uploaded to the platform
B. Automatically Collected Information
When you use Pandeux, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Usage and log information
We may also use cookies and similar technologies to improve functionality and user experience.
4. Payment Information
Payments on Pandeux are processed by third-party payment providers including:
- Stripe
- PayPal
Pandeux does not store or directly process full payment card numbers. Payment information is handled securely by our third-party payment processors in accordance with their own privacy and security policies.
5. How We Use Your Information
We may use your information to:
- Create and manage accounts
- Process transactions and payouts
- Facilitate marketplace operations
- Verify vendor identity and eligibility
- Provide customer support
- Improve website functionality and user experience
- Detect fraud, abuse, or illegal activity
- Enforce our Terms of Service
- Comply with legal obligations
- Communicate important service-related information
We do not currently send promotional marketing emails or newsletters.
6. Google Analytics
We use Google Analytics to understand website traffic and usage patterns. Google Analytics may collect information such as:
- Device identifiers
- Browser information
- IP address
- Website interactions
You can learn more about how Google uses data here:
https://policies.google.com/privacy
7. User Content
Users and vendors may upload content including:
- Profile photos
- Menus
- Product listings
- Product images
- Recipes
- Reviews and comments
Content you choose to make public on the platform may be visible to other users. You are responsible for ensuring that any content you upload does not violate laws or third-party rights.
8. How We Share Information
We may share information:
- With payment processors to complete transactions
- With service providers who help operate the platform
- With vendors and customers as necessary to fulfill orders
- If required by law, subpoena, or legal process
- To protect the rights, safety, and security of Pandeux, users, or the public
- In connection with a business transfer, merger, or acquisition
We do not sell personal information to third parties.
9. Data Retention
We retain information for as long as reasonably necessary to:
- Provide services
- Maintain business and tax records
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
10. Account Deletion & Privacy Requests
Users may request:
- Access to their personal information
- Correction of inaccurate information
- Deletion of their account and associated personal data
Requests can be sent to:
support@pandeux.com
We may retain certain information where legally required or necessary for legitimate business purposes.
11. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Third-Party Links and Services
Pandeux may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party services.
13. Geographic Limitation
Pandeux currently operates only within the Greater New Orleans area of Louisiana, United States.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
Your continued use of Pandeux after changes become effective constitutes acceptance of the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
Panfare LLC / Pandeux
2636 Lepage St
New Orleans, LA 70119
support@pandeux.com